1. In general
1.1 These general conditions apply to SafeLine Sweden AB products unless a special written agreement between the customer and SafeLine Sweden AB has been made.
1.2 When selling to consumers, SafeLine Sweden AB uses those cogent rules which follow valid legislation. More information is available from the distance agreement act.
2. Order
2.1 Order SafeLine Sweden AB's products via www.safeline.eu, by e-mail, letter, telephone or fax. For an order to be cogent for SafeLine Sweden AB, it must be confirmed in writing by SafeLine Sweden AB prior to delivery. This means, among other things, that if a product has been deleted from SafeLine Sweden AB's product range or is not available despite reasonable efforts, then SafeLine Sweden AB is not liable to supply that product, regardless of the customer having ordered according to the above.
3. Delivery and transport
3.1 Unless otherwise agreed to, the delivery is made from SafeLine Sweden AB’s warehouse in Sweden. SafeLine Sweden AB provides for transport including transport insurance, on request by the customer and chooses the most suitable method of transport according to the agreement with the customer. The cost for transportation will always be added to the total sum of the order. If SafeLine Sweden AB provides for transport, the customer will reimburse SafeLine Sweden AB for the cost of transport, unless otherwise agreed to.
4. Delivery delay
4.1 The customer may, through written notification to SafeLine Sweden AB, cancel the agreement provided it concerns the delayed products when the delivery delay is caused by SafeLine Sweden AB or some circumstance on their side has progressed for more than 45 days.
5. Price and payment
5.1 On SafeLine Sweden AB's homepage and in its catalogue, prices and fees are stated excluding VAT, other taxes and duties as well as also transport and postage are payable according to SafeLine Sweden AB's valid price list on the day of delivery.
5.2 SafeLine Sweden AB has the right to, at any time prior to the day of delivery; adjust those prices indicated, under item 5.1, under the condition that the customer has been informed. The customer has the right to cancel the purchase in writing in accordance to item 8 below.
5.3 Unless SafeLine Sweden AB otherwise indicates in writing, the customer shall pay cash on delivery. When ordering from SafeLine Sweden AB, there is also the possibility of payment against an invoice, following a special credit worthiness test. SafeLine Sweden AB issues the invoice on the day of delivery.
6. Delay in payment
6.1 If the customer does not pay in time, SafeLine Sweden AB has the right to interest on arrears according to law and in may delay the delivery or parts thereof.
6.2 Should SafeLine Sweden AB not receive payment on the invoice's due date at latest, SafeLine Sweden has the right to charge the customer an administrative fee for sending out a reminder.
6.3 If the customer's payment is delayed more than 30 days after request for the payment due, SafeLine Sweden AB may through a written notification to the customer, cancel the agreement in part or fully. If SafeLine Sweden AB cancels the agreement, SafeLine Sweden AB has also the right to damages.
6.4 Should there be a numerous delays in payment, SafeLine Sweden AB has the right to ask for cash on delivery on future orders and thereby refuse the choice of post-payment against an invoice.
7. Ownership reservation
7.1 The products remain the property of SafeLine Sweden AB until they have been paid in full.
7.2 Until the right of ownership has passed to the customer, the customer is bound to take good care of the products and may not without the written permission of SafeLine Sweden AB make any changes or attempts to further ownership. The customer has no right to transfer or grant the rights to use of products covered by the ownership reservation.
8. The right to return goods and claims
8.1 The customer has the right to return such products which are standard catalogue items. For products specially manufactured or adapted for the customer, no right to return applies. Returns must be made within 10 days of the delivery day. The product returned to SafeLine Sweden AB must be in undamaged and unused condition, and in the unopened original packaging. Customers wishing to return products must first contact SafeLine Sweden AB to receive a return number. The return number is valid for 10 days from its receipt. The return number must be indicated and a copy of the invoice and/or purchase receipt must be included. The return is approved only when SafeLine Sweden AB has received and controlled the goods, in accordance with the above conditions, the reception of a return number does not constitute an approved refunding of the product. It is the duty of the customer to administer and pay for the return transport. The return transport is at the risk of the customer.
8.2 It is the duty of the customer to check ordered products on arrival with consideration to eventual faults and deficiencies. Should the customer find the product at fault or deficient upon examination, the customer must make a written claim within 10 days, at the latest, of the delivery day. Should no such claim be made, the customer is considered to have approved the condition the product has been delivered in.
9. Special conditions for software products
9.1 Special conditions apply for software which are an integral part of the product, or is delivered together with the product.
9.2 The customer is granted a non-exclusive right of use to the software delivered. This right is in accordance with the intention foreseen, as expressed through manuals and other product documentation. The customer does not have any other rights, such as ownership rights, or copyright and may under no circumstances alter, de-compile or copy the software in question.
10. Warranty
10.1 Newly purchased goods from SafeLine Sweden AB normally have a valid warranty during 2 years, counted from the day of delivery. The customer cannot refer to any other product warranties from SafeLine Sweden AB. The period of warranty is not extended when SafeLine Sweden AB repairs faults or redelivers the products.
10.2 The following are excluded from the warranty:
a) External damages; faulty connections, faulty handling, etc.
b) Force Majeure; lightning, fires, explosions, war, riots, floods, hard weather, natural catastrophes, hurricanes, etc.
11. Service & repair
11.1 SafeLine Sweden AB's service undertakings:
a) SafeLine Sweden AB undertakes to repair the product within a reasonable period of time. Reasonable time is considered two weeks during normal work loads and six weeks during high work loads.
b) If repair cost exceeds half of the product's sales price, a quote for repair costs is given to the customer before any repair is carried out.
c) In the event where the product cannot be repaired, the customer is offered a product in exchange, at so-called "exchange price".
d) All products are upgraded at repair to the latest software version.
11.2 The customer undertakes to enclose a description detailing the problem (service form at www.safeline.eu)
11.3 When requested, the customer is also offered product accessories as well as the repackaging with new packing material.
11.4 Three months warranty is given on repairs performed.
11.5 The customer pays the transportation to SafeLine Sweden, in all cases.
11.6 The transportation cost of the repaired or exchanged material is born by SafeLine Sweden if the repair is covered by warranty. In other cases, the customer will pay the transportation cost
12. Responsibility for faults
12.1 SafeLine Sweden AB is required to, according to the conditions below and with that quickness the circumstances require, at its own cost, aid in remedying faults caused by deviations to stated function and specifications.
12.2 SafeLine Sweden AB's responsibility does not include:
a) faults which are of minor importance to the product’s function
b) Faults caused through improper use of the products, in ways not described or foreseen in manuals and other product documentation;
c) Faults caused by the customer by changes to or interference with the products which are not in accordance with instructions from SafeLine Sweden AB.
d) Other faults caused, through neglect by the customer, its personnel or a third party, or by circumstances outside of SafeLine Sweden AB's control
d) Normal product maintenance such as adjustments, normal wear or the exchange of consumption accessories. 12.3 If the product is difficult to move or the fault is related to location, assistance can be provided at site. In this event products and access must be granted to SafeLine Sweden’s personnel during the required time. A representative of the customer must be present, if requested by SafeLine Sweden. In case of intervention outside the premises of SafeLine Sweden, the division of travelling and labor costs need to be agreed on beforehand.
12.4 If the customer has notified of a fault and it is later shown that there was no fault for which SafeLine Sweden is responsible, SafeLine Sweden has the right to claim compensation, according SafeLine Sweden AB's set price list.
12.5 SafeLine Sweden AB is responsible for faults being limited to the above mentioned, unless serious negligence exists. The customer cannot make other claims against SafeLine Sweden AB.
13. Liability limitations
13.1 The liability for damages or claims for reimbursement shall be limited to the corresponding purchase amount of that or those products upon which the liability or damages are claimed.
13.2 SafeLine Sweden AB's responsibility includes direct losses only. No responsibility is accepted for consecutive faults, secondary damage or costs incurred to second or third parties, such as business losses or the customer's loss of data or damages which SafeLine Sweden AB could not reasonably have expected at the time of agreement and which consequences could neither reasonably have been avoided, nor overcome.
14. Resale of products
14.1 To ensure high and consistent quality standards, SafeLine Sweden sells product through a network of certified partners. Such partner meet stringent quality criteria in such terms as; business credibility, technical support competences, logistical abilities, minimum stock levels, etc.
14.2 For this reason, no partner, nor any end customer, has the right to re-distribute or re-sell SafeLine Sweden’s products, unless specifically agreed on beforehand with SafeLine Sweden.
15. Transfer of agreement
15.1 SafeLine Sweden AB may not, with out consent of the customer, transfer the right to accept payment according to the previous general conditions.
15.2 The aforesaid general conditions may not otherwise be transferred without the other party's consent.
16. Arbitration
16.1 Disputes regarding the interpretation of application of these general conditions and thereby the binding conditions of rights shall be decided by an arbitrator according to Swedish law. If in the event of dispute, the value demanded at that time by the arbitration clearly does not exceed ten times the base amount according to law (1962:381) on general insurance, the dispute is decided by a single arbitrator who at the request of the party is chosen by Stockholms Handelskammare (the Stockholm Chamber of Commerce).
|
